Process Champion / Developer( Manual Calculation)

This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

Requirement :

Candidates with 1+ years of experience in Defined Benefits( Manual Calculations) are eligible to apply.

Candidate must be comfortable with US Shifts and Gurgaon Location( Hybrid).

Any Non Tech Graduate can apply.

Responsibilities

• Processing and Quality checking.
• Process reporting and training.
• Queue Allocation & Management.
• Update SOPs and other process documents.
• Ensuring compliance of all internal policies.
• Process improvement.
• Providing timely updates to Assistant Manager and onshore counterparts

Additional Job Description

Reporting to the Team Manager, the Process Developer / Champion - Operations in Defined Benefits Wealth Administration team is responsible for end to end Pension Operations. Experience is Manual Calculations with Pension Administration is mandatory.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.]]>