Market Product Quality

Market Product Quality plays a vital role in ensuring consistent product quality reaches consumers. This involves conducting CFA audits, distributor visits, retail product sampling, addressing field complaints, and ensuring compliance with regulatory requirements (FSSAI, LM, etc.). Regular audits of CFAs / warehouses are critical to maintaining quality scores and GMP compliance. The role also supports consumer quality initiatives and drives continual improvement in close collaboration with plant quality.

MAIN RESPONSIBILITIES :

 Conduct regular retail product sampling and analysis.

 Liaise with sales, supply chain, and manufacturing teams to address market quality concerns.

 Assess product quality at distributor points, CFA / warehouse and retail outlets.

 Monitor and report product performance based on Consumer Quality Index (CQI).

 Conduct periodic audits of CFA / warehouse operations for GMP, hygiene, and FSSAI compliance.

 Ensure proper product handling, storage, FIFO management, and temperature control.

 Drive continuous improvement and quality score enhancements at CFA sites.

 Conduct product quality training for CFA staff, sales personnel, and distributors.

 Promote a quality culture across the distribution chain.

 Support documentation and product traceability for regulatory inspections

 Investigate and resolve consumer complaints at the market level.

 Coordinate with plant & sales teams for root cause analysis and corrective actions.

 Maintain complaint trends and take proactive steps to reduce recurrence.

JOB SPECIFICATIONS : Education :

B. Tech / M Sc. (Food Tech) / Dairy Tech. / Packaging Technologist

Experience :

Minimum 4 years of experience food industry, preferably in a snack food products. Should also have hands-on experience in vendor audits, regulatory compliances, and onsite product quality assessment & consumer complaint resolution.

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