Collection Executive- Two Wheeler Loans - Soft Bkt

Job Title : Collection Executive – Two Wheeler Loans

Department : Collections

Reporting to : Collections Manager / Area Collection Head

Employment Type : Full-Time

Job Summary

The Collection Executive is responsible for managing and collecting payments from customers with overdue two-wheeler loans. The role involves regular follow-ups, field visits, negotiation, and ensuring timely recovery while maintaining good customer relations and adhering to company and regulatory guidelines.

Key Responsibilities

• Handle collections for two-wheeler loan accounts (current, overdue, and delinquent).
• Conduct field visits to customers for overdue payments and ensure timely recovery.
• Negotiate repayment plans and settlements with customers while maintaining company policies.
• Track and update collection status in the system on a daily basis.
• Identify and report potential fraud or skip cases to the manager.
• Coordinate with repossession and legal teams when required.
• Ensure adherence to all regulatory and compliance requirements (RBI / Fair Practices Code).
• Maintain strong customer relationships to ensure better recovery and reduce delinquency.
• Meet monthly and quarterly collection targets assigned by the management.
• Provide feedback to management on field collection trends and customer behavior.

Key Skills & Competencies

Qualification & Experience

Skills Required

Ms Office