Call Center Customer Service Representative

Job Title : Telecaller – Skill Development & Employment Programs

Location : Dharavi, Mumbai

Employment Type : Full-time / Office-based role

Experience : 1–3 years of experience in telecalling, customer engagement, counselling, or social sector outreach (preferably in skill development, education, or employment programs)

Education : Minimum 10+2 qualification (Graduate preferred)

Salary Range : Up to ₹30,000–₹35,000 per month

About Empower Skills Foundation

Empower Skills Foundation is a dynamic organization dedicated to enhancing employability and life skills among youth and professionals. Through innovative training programs, mentorship, and capacity-building initiatives, the organization aims to bridge the skill gap and empower individuals to achieve sustainable career growth. Our approach focuses on experiential learning, industry relevance, and holistic personal development.

Role Overview

As a Telecaller for Skill Development and Employment Programs, you will play a key role in supporting the Dharavi Social Mission by engaging with both trained and prospective candidates over phone calls. The role involves tracking and assessing the employment status of trained youth, gathering impact data, and mobilizing new candidates for upcoming programs. You will also assist with placement-related calls, provide counselling, and maintain detailed records of all interactions. The position demands strong communication skills, empathy, accuracy in data handling, and a structured approach to documentation.

Key Responsibilities

1. Follow-Up with Trained Candidates (Impact Assessment & Tracking)

• Call candidates who have completed training under the Dharavi Social Mission or related programs.
• Collect detailed information on their current status—employed, self-employed, studying, or unemployed.
• Gather feedback on training quality, skill relevance, and post-training challenges.
• Record qualitative and quantitative feedback to measure program impact and improvement areas.
• Report any grievances or placement-related issues to the concerned team for resolution.

2. Fresh Candidate Mobilization & Counselling (Tele-Mobilization)

3. Placement Support Calls

4. Data Management & Reporting

5. Coordination & Team Support

Key Performance Indicators (KPIs)

Skills & Competencies

Work Environment

Preferred Background

Why Join Us

Skills Required

Ms Excel, Data Management, Telecalling, google sheets , Counselling, Crm Systems