Operation Head-Logistics-Surat-Upto 46k ctc

Profile : Operation Head-Logistics-Surat-Upto 46k CTC

Salary : 46k CTC- 40k in hand

Experience : 5-7 years

Age Limit : Up to 40 years

Salary : To be discussed based on experience

About the Company :

Company is Indias leading green logistics company committed to creating sustainable and technology-driven delivery solutions. Our mission is to optimize last-mile operations through eco-friendly practices efficient rider management and robust operational excellence.

Key Responsibilities :

1. Training & Development

Conduct training sessions for riders telecallers and new hires to ensure proper process understanding and performance improvement.

Organize regular refresher and skill enhancement sessions.

Perform training audits to assess the effectiveness of sessions and identify improvement areas.

2. Rider Engagement & Retention

Drive engagement initiatives to maintain motivation and satisfaction among riders.

Address rider grievances and ensure timely resolutions.

Manage rider onboarding coordination and retention strategies to minimize attrition.

3. Team & Vendor Coordination

Support and guide the hiring team in overcoming operational and recruitment challenges.

Coordinate with vendors for rider hiring documentation and payment collections.

Manage vendor-related payments and ensure timely settlements.

4. Strategy & Marketing Initiatives

Develop and implement strategies to attract and retain riders.

Plan and execute marketing and promotional activities for rider acquisition.

Design and manage incentive programs for riders and recruiters to enhance performance.

5. Reporting & MIS Management

Maintain accurate data and prepare MIS reports related to training recruitment and operations.

Track training outcomes engagement metrics and incentive performance.

6. Travel & Coordination

Travel across assigned cities (up to 3 locations) for training audits and operational coordination as required.

Required Skills & Experience :

Minimum 5-7 years of experience in Training Operations or Rider / Telecaller Management .

Proven rider handling experience is mandatory .

Strong communication presentation and interpersonal skills.

Experience in team management and cross-functional coordination.

Proficiency in MS Excel and reporting tools.

Willingness to travel as per business requirements.

Required Skills :

Operations ManagementRider HandlingTraining & DevelopmentMIS Reporting

Key Skills

Call Center Management,Cost Accounting,B2C,AXA,AC Maintenance,Client Services

Employment Type : Full Time

Experience : years

Vacancy : 1