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Guest Service Associate

Naukri Hospitality JobsIndia

11 hours ago

Job description

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in guest service, preferably in an F&B setting.

Roles and Responsibility

Provide exceptional customer service to guests, ensuring their needs are met and concerns addressed promptly.
Manage front-of-house operations, including handling reservations, check-in, and check-out processes.
Coordinate with various departments to ensure seamless service delivery and high-quality standards.
Maintain accurate records of guest interactions, transactions, and feedback.
Develop and implement effective strategies to enhance guest satisfaction and loyalty.
Collaborate with colleagues to achieve sales targets, improve performance metrics, and drive business growth.

Job Requirements

Proven experience in guest service, preferably in an F&B setting.

Excellent communication, interpersonal, and problem-solving skills.

Ability to work well under pressure, manage multiple tasks simultaneously, and maintain attention to detail.

Strong knowledge of hotel operations, including front office procedures and protocols.

Familiarity with point-of-sale systems, reservation software, and other relevant technologies.

Ability to adapt to changing situations, prioritize tasks effectively, and demonstrate flexibility and teamwork.

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Guest Service Associate • India