Technical Support Engineer
Sutherlandtiruchirappalli, tamil nadu, in15 hours ago
Job description4-6 years of experience in technical support or network / system administration roles. Strong troubleshooting and analytical skills, able to form and test hypotheses methodically. Hands-on experience with Linux OS (CLI operations, service management, log review). Solid understanding of network fundamentals such as TCP / IP, routing, SNMP, and DNS. Familiarity with cloud environments (AWS preferred) : understanding of VPCs, subnets, security groups, and how virtual appliances are deployed and accessed. Comfort with virtualization platforms such as VMware ESXi, Hyper-V, or KVM. Clear written and verbal English communication skills. Experience with NetFlow / IPFIX or similar network telemetry tools. Exposure to network monitoring or security analytics platforms. Basic scripting (Bash or Python) for diagnostics and log parsing. Familiarity with PostgreSQL or similar databases. Certifications such as CCNA, CompTIA Network+, or Linux+ are a plus. Customer-first mindset : patient, thorough, and focused on clear resolution. Curious and proactive, asking the right questions rather than jumping to assumptions. Self-motivated learner who adapts quickly to new technologies. Strong sense of ownership and accountability in a remote team environment.
Job Description : Technical Support Engineer
NEED IMMEDIATE JOINERS ONLY
Position Summary
You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical assistance across time zones as part of our 24×7 model.
This role operates within a rotating 24×7 support schedule with overlapping regional coverage.
Core Responsibilities
- Diagnose and resolve product issues for Scrutinizer, FlowPro, Replicator, and Endpoint Analytics.
- Collect and analyze logs, configuration data, and network flow information to isolate root causes.
- Guide customers through configuration, connectivity, and upgrade issues in both on-prem and AWS environments.
- Escalate product defects and complex issues to senior support or engineering following defined workflows.
- Maintain accurate case documentation and contribute to internal knowledge articles.
- Adhere to SLAs, shift schedules, and escalation protocols to maintain consistent service delivery.
Technical Requirements
Candidates should demonstrate strong diagnostic skills and a working knowledge of enterprise IT environments.
Preferred / Nice to Have
Key Qualities for Success
Purpose
Every interaction you handle helps enterprise customers maintain visibility, performance, and security across their networks.
Create a job alert for this search
Technical Support Engineer • tiruchirappalli, tamil nadu, in
Related jobs
)
- Promoted
Network Support Engineer
Hamilton BarnesTiruchirappalli, IN Network Support Engineer (Weekend (Thurs to Monday) – Remote).Join a rapidly expanding technology company as part of its.
You’ll work across complex, high-performance network environments built on p...Show moreLast updated: 13 days ago
- Promoted
L3 TAC Engineer
Movatetamil nadu, tamil nadu, in Job Profile - Network Engineer.Shift : Flexible to work in US timings.Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf arch...Show moreLast updated: 29 days ago
- Promoted
- New!
Php Support Engineer
AideWiser SolTekTiruchirappalli, Republic Of India, IN The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients.Working closely with customers, internal teams, and development engineers, you will ensure...Show moreLast updated: 9 hours ago
- Promoted
Technical Support Engineer
Alvaria CXTiruchirappalli, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedTiruchirappalli, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 11 days ago
- Promoted
Senior Application Support Engineer
ZellerTiruchirappalli, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Network Implementation Engineer
AkkodisTiruchirappalli, IN Network Design & Implementation : .Candidate Must have experience in Data center, Cisco Nexus and BGP protocol.Design and deploy Cisco access and distribution switches, core routers (2900, 3500, 3700...Show moreLast updated: 8 days ago
- Promoted
- New!
Senior Technical Support Engineer
AtlassianTiruchirappalli, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 17 hours ago
- Promoted
- New!
Technical Support Engineer (L-3)
RemoteStartiruchirappalli, tamil nadu, in This role requires working from.AM to 5 : 00 PM CST (6 : 30 PM - 3 : 30 AM IST).A fast-growing US-based SaaS company is transforming how energy firms manage operations.
Their end-to-end ERP platform strea...Show moreLast updated: 15 hours ago
- Promoted
Technical Support Engineer
MovateTamil Nadu, India We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd.Looking for candidates with excellent communication skill for Technical support role.
Min 1 yr Experience in Tech support & ...Show moreLast updated: 23 days ago
- Promoted
Technical Advisor - Kernel Networking
WatchGuard TechnologiesTiruchirappalli, IN Core skills required : Linux Kernel, Network device driver development, Linux internals, Networking stack.Good to have : Data plane development kit (DPDK) and Vector Packet Processor (VPP).You are a...Show moreLast updated: 24 days ago
- Promoted
- New!
Databricks Platform Production Support
Litmus7Tiruchirappalli, IN We are looking for Enterprise data platform admin to implement and maintain the Databricks platform on AWS / Azure / GCP.
Person should have passion to work in agile environment and experience in suppor...Show moreLast updated: 17 hours ago
- Promoted
Technical Support Engineer
AtlassianTiruchirappalli, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 13 days ago
- Promoted
Unix & Cloud Data Support Engineer (ETL / AWS / Java Debugging / India)
Amaris ConsultingTiruchirappalli, IN Amaris Consulting is an independent technology consulting firm with a global footprint, bringing together diverse talents from various backgrounds to deliver innovative solutions to clients worldwi...Show moreLast updated: 14 days ago
- Promoted
NetSuite Technical Specialist
Somnetics (Som Imaging Informatics Pvt. Ltd.)Tiruchirappalli, IN Company : Som Imaging Informatics Pvt.Location : Kolkata (Remote – US Shift).SOMNETICS is seeking a skilled NetSuite Technical Specialist who is hands-on and with additional experience in Celigo Inte...Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Tiruchirappalli, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
Lead Engineer
HyqooTiruchirappalli, IN Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show moreLast updated: 10 days ago
- Promoted
- New!
Technical Lead
MphasisTiruchirappalli, IN Looking for Senior Ingenium Developer with 10+ years' experience and following skills.Experience in Mainframe O / S and Development using COBOL programming language & JCL.
Experience in development an...Show moreLast updated: 17 hours ago