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Manager - Customer Engagement

ConfidentialBengaluru / Bangalore

25 days ago

Job description

Max Life Insurance Company Limited is looking for Manager - Customer Engagement to join our dynamic team and embark on a rewarding career journey

Customer Relationship Management

Interact with customers through various channels (phone, email, chat, social media) to respond to inquiries, resolve issues, and provide support
Build strong, trust-based relationships with customers to promote loyalty and customer retention
Proactively engage with customers to gather feedback, understand their requirements, and identify areas for improvement

Customer Support

Assist customers in understanding the company's products or services, features, and benefits

Troubleshoot and resolve customer complaints or concerns in a timely and efficient manner

Collaborate with other teams (eg, technical support, sales, product) to address complex issues and ensure prompt resolution

Customer Onboarding and Training

Guide new customers through the onboarding process, ensuring they have a smooth and successful start

Conduct product or service training sessions to help customers maximize their use of the company's offerings

Customer Feedback and Surveys

Develop and implement customer satisfaction surveys to assess customer experiences and identify areas for improvement

Analyze customer feedback to identify trends and opportunities for enhancing the customer experience

Customer Engagement Strategies

Collaborate with marketing teams to design and execute customer engagement strategies

Create and manage customer loyalty programs, referral initiatives, and other customer-centric campaigns

Customer Success and Upselling

Monitor customer usage and engagement to identify opportunities for upselling or cross-selling additional products or services

Work closely with the sales team to nurture leads and turn them into successful customers

Data Analysis and Reporting

Track and analyze key performance metrics related to customer engagement and satisfaction

Prepare regular reports for management, highlighting trends and actionable insights

Role : Customer Success Manager

Industry Type : Insurance

Department : Customer Success , Service & Operations

Employment Type : Full Time, Permanent

Role Category : Customer Success

Education

UG : Any Graduate

PG : Any Postgraduate

Skills Required

Customer Relationship, Customer Support, Sales, Customer Service, Analysis, Client Relationship Management, Customer Retention, Customer Engagement, Marketing, Customer Care

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Engagement Manager • Bengaluru / Bangalore