Customer Relationship Management ManagerLimelight Lab Grown Diamonds • madurai, India
No longer accepting applications
Customer Relationship Management Manager
Limelight Lab Grown Diamonds • madurai, India
18 hours ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • madurai, India
Related jobs
Oversee client relationships, providing personalized financial advice and wealth management services.Enhance client portfolios, ensure strategic alignment with financial goals, and coach junior tea...Show more)
Investor Relation Executive
Talentoj • Madurai, IN
Your job is to make our investors feel comfortable.You are responsible for giving them clarity.The desire to help customers with their problems.
You have basic financial knowledge.Show more
Last updated: 25 days ago • Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc. • Madurai, IN
Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show more
Last updated: 30+ days ago • Promoted
Assistant Manager Customer Support
Coats • Madurai, Tamil Nadu, India
Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials.
These critical solutions are used to cr...Show more
Last updated: 21 days ago • Promoted
Relationship Manager
PurpleFinch • Madurai, IN
PurpleFinch is a renowned financial services firm dedicated to helping individuals and businesses achieve their financial aspirations.
We specialize in providing tailored financial solutions, includ...Show more
Last updated: 19 hours ago • Promoted • New!
Director-FCCS Consolidations(Oracle Financial) Delivery
Sutherland • Madurai, IN
For business leaders, these are key factors of success.For us, they’re our core expertise.We work with iconic brands worldwide.
We bring them a unique value proposition through market-leading techno...Show more
Last updated: 15 days ago • Promoted
Equity Dealer
HDFC securities • Madurai, Tamil Nadu, India
Achieving the targets by generating brokerage through dealing.Generating revenue through third party products.Adhere to dealing room conduct as prescribed by the HSL.
Ensure the internal processes a...Show more
Last updated: 28 days ago • Promoted
Contract Lifecycle Manager
ORO Labs • Madurai, IN
ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience.Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experi...Show more
Last updated: 13 days ago • Promoted
Technical Program Manager-Salesforce CPQ or CRM
Enterprise Minds, Inc • Madurai, IN
We are seeking a highly motivated Lead Technical Program Manager to join our team.In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic ou...Show more
Last updated: 7 days ago • Promoted
Relationship Manager - Wealth
Saaki Argus & Averil Consulting • Madurai, Tamil Nadu, India
Quick Apply
Last updated: 30+ days ago
IT Service Management
ISG (Information Services Group) • Madurai, IN
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 19 days ago • Promoted
Contract Manager
Riviera Partners • Madurai, IN
Riviera is seeking a Contracts Manager to join our dynamic team.In this role, you’ll play a key part in managing the full contract lifecycle across sales, vendor, and partner agreements.We’re looki...Show more
Last updated: 28 days ago • Promoted
Business Development Manager (US Staffing Services)
Integration International Inc. • Madurai, IN
Only candidates with proven experience in.Direct clients / MSP Experience.Applicants from other industries are requested.
A brief introduction about our company.Integration InfoTech India P Ltd.We a...Show more
Last updated: 30+ days ago • Promoted
Associate Account Manager - Recruitment
Brightpath Associates LLC • Madurai, IN
We are looking for Candidates from 2 year to 8 year of experience • • • • • • •.Please do not apply if you are more than 8+years of exp, will be over qualified.
We are looking from only US staffing backgro...Show more
Last updated: 30+ days ago • Promoted
Manager - CRM
Emeritus • Madurai, IN
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show more
Last updated: 30+ days ago • Promoted
Credit Manager
Oyster HR — Global Remote Team • Madurai, IN
Job Opportunity : Credit Manager (Part-Time).Oyster HR — Global Remote Team.At Oyster HR, we partner with leading global businesses to help them hire, manage, and empower talent anywhere in the worl...Show more
Last updated: 10 days ago • Promoted
Assistant Manager
TP • Madurai, IN
Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.
Promote complementary telecom services such ...Show more
Last updated: 12 days ago • Promoted
H1B Resource Deployment Manager
PTR Global • Madurai, IN
Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs.
We support some of the most ...Show more
Last updated: 30+ days ago • Promoted
Business Coach
Inomagic • Madurai, IN
As a Business Coach, you’ll be responsible for helping our clients gain clarity on their goals, refine their business models, and implement actionable strategies that drive measurable results.You’l...Show more
Last updated: 24 days ago • Promoted