Role Responsibilities :
- Supervise daily NOC operations and delegate responsibilities.
- Train, coach, and evaluate team performance.
- Handle internal and external escalations effectively.
- Ensure compliance with operational policies and business goals.
Key Deliverables :
Efficient team and workflow management for 24 / 7 network support.Continuous process improvements and operational efficiency.High-quality service delivery aligned with business objectives.Accurate reporting and communication with senior leadership.Skills Required
Network Operations, Process Optimization, Conflict Resolution, Team Leadership, Performance Monitoring