Position : Supply Chain Executive
Location : Malad (W), Mumbai
Department : Operations
Position Summary :
The Supply Chain Executive will be responsible for managing the end-to-end order processing workflow and handling product returns efficiently. This role ensures seamless coordination between internal teams, logistics partners, and customers to maintain operational accuracy.
Key Responsibilities :
- Process daily customer orders on the company’s ERP or OMS platforms (e.g., Unicommerce, Shopify, etc.).
- Coordinate with warehouse teams to ensure timely order dispatch, inventory allocation, and shipment tracking.
- Maintain up-to-date records of order status, cancellations, and reshipments.
- Oversee return order initiation, pickup scheduling, and product quality checks upon return.
- Reconcile returned inventory and update systems to reflect stock changes.
- Work closely with the finance team for refund / replacement processing and dispute resolution.
- Analyze return trends to identify product or courier-related issues and suggest corrective actions.
- Collaborate with cross-functional teams to ensure operational efficiency and data accuracy.
- Liaise with courier partners for shipment-related escalations, delays, or claim settlements.
Key Skills :
Hands-on experience with ERP, OMS, or WMS tools (e.g., Unicommerce, Zoho, etc.).Strong Excel and reporting skills.Excellent communication and coordination skills.Attention to detail and ability to multitask in a fast-paced environment.Problem-solving mindset and data-driven approach to improving operationalefficiency.Qualifications :
Bachelor’s degree in supply chain management, Operations, Commerce, or a relatedfield.1–3 years of experience in e-commerce order management, logistics, or supply chainoperations.Knowledge of reverse logistics and courier management.Work Environment :
Full-time position with standard office hours (Monday to Saturday).This is a fast-paced role that requires multitasking and meeting performance targets.