Uber - Software Engineer II - Frontend Development

About The Role.

At Uber, customer obsession drives everything we do.

We are dedicated to building products that provide exceptional support for our Riders, Drivers, Eaters, and Restaurants.

Our Customer Obsession team focuses on creating seamless experiences through in-app self-service, omnichannel communications, and tailored support for multiple lines of business.

We leverage cutting-edge technologies, including our internal tool Bliss Platform for agent support, to deliver high-touch interactions across Greenlight Hubs, Centers of Excellence (COEs), and Business Process Outsourcing (BPO) partners worldwide.

We are looking for passionate Software Engineers to join our Customer Obsession team.

In this role, you will help design and implement innovative solutions that enhance customer care and drive engagement across various channels, including messaging, chat, and phone support.

You will play a crucial role in building and enhancing the tools and systems that support our customer communication channels.

You'll have the opportunity to work with innovative technologies, including the integration of phone IVR systems, Video Integration, and Chat support integrated with our USEP plugin, ensuring a seamless customer service experience across multiple modalities and extending these platforms to support B2B customer support to New Line of Business within Uber.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity.

Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.

For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.

Please speak with your recruiter to better understand in-office expectations for this the Candidate Will Do :

• Code : Writes high-quality code (i.e., reliable, readable, efficient, testable), provides quality code reviews, and creates comprehensive tests and quality documentation using software engineering principles.

This includes knowledge of data structures, algorithms, programming and associated programming languages and frameworks, and major phases / activities of the software research and development life cycle (e.g., requirements, design, build, experiment, test, debug, deploy, monitor).

(ref : hirist.tech)