Regional SST LeadPW (PhysicsWallah) • Sangli, Maharashtra, India

Regional SST Lead

PW (PhysicsWallah) • Sangli, Maharashtra, India

1 day ago

Job description

Job Title : Regional Lead – Student Support

Location : Chhatrapati Sambhajinagar

City in Maharashtra

Type : Full-Time, In-Office

Job Summary

The Regional Lead – Student Support plays a critical leadership role in ensuring consistent, high-quality student support services across multiple locations which are offline centers. This role involves overseeing support teams, implementing best practices, driving continuous improvement, and ensuring alignment with institutional policies and student success goals. The ideal candidate is an experienced student support professional with excellent communication skills, strong operational knowledge, and a passion for mentoring teams to deliver exceptional student experiences.

Key Responsibilities

Team Leadership & Oversight

Supervise and channelize the flow and coordination & guide the Student Support Members across all the offline centers.
Provide coaching, performance feedback, and ongoing training to support teams.
Conduct regular audits of service quality, ticket resolution, and SOP adherence.

Strategic Support Coordination

Monitor regional trends in student issues and proactively suggest solutions or policy updates.

Align support activities with the institution’s mission and service standards.

Coordinate with internal departments (academics, IT, operations) to escalate and resolve complex student concerns.

Operational Excellence

Ensure uniform implementation of SOPs across all centers.

Manage the effective use of tools like Freshdesk, analyzing performance data to improve resolution times and satisfaction rates.

Set and track KPIs for regional support performance.

Communication & Collaboration

Serve as a key communication bridge between support staff, management, and institutional leadership.

Organize and lead regular meetings with support teams to share updates, challenges, and best practices.

Handle high-level escalations and ensure timely resolution of sensitive cases.

Training & Quality Improvement

Lead onboarding and skill-building programs for new hires and internal promotions.

Identify process inefficiencies and initiate improvements for enhanced student experience.

Documentation & Reporting

Ensure accurate record-keeping and documentation of all support activities.

Generate regional reports on support metrics, feedback trends, and issue categories.

Qualifications

Bachelor’s degree in any discipline; Master’s degree is a plus.

Minimum 2–4 years of experience in student support or a similar customer-facing role, with at least 1 year in a supervisory or team lead position.

Strong command of English and regional languages (preferred).

Proficiency in Freshdesk, CRM tools, Excel formulas, and analytics dashboards.

Proven leadership and mentoring skills.

Strong organizational, problem-solving, and interpersonal abilities.

Commitment to delivering a high-quality, empathetic student experience.

Create a job alert for this search

Regional Lead • Sangli, Maharashtra, India

Related jobs

Aveva PI Lead

Amazure Technologies Pvt Ltd • sangli, maharashtra, in

Tertiary Qualification in IT / Computer Science / related discipline.Expertise Skills : PI AF, EventFrames, DataLink, PI Vision, EventFrame Generator. Skills (Good to Have) : Mining or equivalent proc...Show more

Last updated: less than 1 hour ago • Promoted • New!

Sr Associate Manager - Research

Sutherland • Sangli, Maharashtra, India

Interested candidates can reach out to me @ Rikta.About the Company Sutherland Global Services is a process transformation company with over 30 years of experience in serving customers across indu...Show more

Last updated: 10 days ago • Promoted

Technical Lead (Marine - 4 stroke Engines)

Neptunus Power • Sangli, Maharashtra, India

Key Results and Key Activities : I.Provide Technical Solutions and Support for projects to ensure Business revenue targets are met, ensure zero rework, zero delays and high Customer Delight on eve...Show more

Last updated: 10 days ago • Promoted

Lead Site Reliability Engineer (SRE)

Datum Technologies Group • sangli, maharashtra, in

Job Title : Lead Site Reliability Engineer (SRE).Duration : Contract to Hire (On the Payroll of Datum Technology Group).Location : Chennai || Mumbai || Gurugram. Interview Process : Virtual (2 Rounds) +...Show more

Last updated: less than 1 hour ago • Promoted • New!

Email Delivery & Infrastructure Specialist

graph8 • sangli, maharashtra, in

You will be responsible for the stability of a high-scale outbound engine sending 100,000+ emails daily across many domains, where deliverability is no longer marketing ops but true infrastructure....Show more

Last updated: less than 1 hour ago • Promoted • New!

Senior LLM Engineer

Infocusp Innovations • sangli, maharashtra, in

The Senior Agentic AI Engineer will lead the design, development, and deployment of.AI solutions within production environments, working across. AI, with a focus on delivering robust and fair agenti...Show more

Last updated: less than 1 hour ago • Promoted • New!

Sr PTC FlexPLM Developer / Lead

KMM Technologies, Inc. • sangli, maharashtra, in

Position Name : Sr PTC FlexPLM Developer / Lead.Work Hours : M-F Working Hours : 9am EST to 2pm US EST.There is an urgent resource need with PTC FlexPLM software implementation experience.Senior Develop...Show more

Last updated: 30+ days ago • Promoted

DLP & CASB L2 Engineer

RENOVISION AUTOMATION SERVICES PVT.LTD • sangli, maharashtra, in

Review and validate DLP and CASB alerts escalated by L1 analysts.Investigate potential data exfiltration, misuse, or policy violations across email, endpoint, and web channels.Escalate confirmed in...Show more

Last updated: less than 1 hour ago • Promoted • New!

Lead Analyst- Operations(Data Stewardship & MDM Ops)

Spectral Consultants • sangli, maharashtra, in

Spectral Consultants is currently hiring Senior / Lead Analyst- Data Stewardship & MDM Operations role for one of the leading US-based management consulting firm. This role focuses on end-to-end MDM o...Show more

Last updated: less than 1 hour ago • Promoted • New!

Project Lead - Railway project specialist

SRMB Steel • sangli, maharashtra, in

SRMB Srijan Private Limited, a seasoned Primary Steel Producer certified with IMS (ISO 9001 : 2015 / ISO 14001 : 2015 / ISO 45001 : 2018) and GreenPro, boasts a seven-decade legacy in the industry, recognize...Show more

Last updated: less than 1 hour ago • Promoted • New!

Assistant | Deputy Manager - R&D Concrete

Sika • Sangli, Maharashtra, India

Company Description Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and...Show more

Last updated: 9 days ago • Promoted

Director

WhiteSlips Job Management Consultants • sangli, maharashtra, in

Lead large-scale, multi-year data, Artificial Intelligence, and analytics programs across healthcare value chain—spanning clinical, operational, and financial domains. Work with cross-functional tea...Show more

Last updated: 30+ days ago • Promoted

Advisor – FinPe (Only CXO / CEO / MD / Retired)

finpe.app • sangli, maharashtra, in

Key Responsibilities (Light & Strategic).Provide high-level guidance on FinPe’s product direction, brand positioning, and growth strategy. Strengthen FinPe’s credibility with investors, partners, an...Show more

Last updated: less than 1 hour ago • Promoted • New!

Active Directory Specialist

Tata Consultancy Services • sangli, maharashtra, in

TCS is hiring for Active Directory Management.Good Knowledge on AD and AD Security, Scripting.Knowledge of HTTP, HTTPS, TCP / IP, SMTP, DNS, SSH, TELNET, SNMP, FTP. Good-to-Have Good Commination, Anal...Show more

Last updated: 18 days ago • Promoted

Team Lead - Crude Indifference

Essar • Sangli, Maharashtra, India

Team Lead – Crude Indifference is responsible for developing and maintaining the most optimal crude and non-crude feedstock strategy for the refinery. This includes maximizing crude-added value (CAV...Show more

Last updated: 11 days ago • Promoted

Strategy Analyst

Atidiv • sangli, maharashtra, in

Strategy Analyst / Business Analyst.We are seeking a detail-oriented and highly analytical Strategy Analyst / Business Analyst to support financial planning, data-driven decision-making, and execut...Show more

Last updated: less than 1 hour ago • Promoted • New!

SDE II-Remote

Cimpress India • sangli, maharashtra, in

Remote

NASDAQ : CMPR) is the world leader in mass customisation.Our unmatched technology, production, and supply chain operations allow us to offer products that can be personalised by an individual custom...Show more

Last updated: 24 days ago • Promoted

Technical Lead

Peepal Consulting • Sangli, Maharashtra, India

Mentor, lead, and oversee the design, development, and maintenance of automation solutions for our revenue platforms.Ensure the highest quality code with a focus on scalability, reliability, and ma...Show more

Last updated: 10 days ago • Promoted