Applicant - Travel CLM

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

• EU 261 Assessment : Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
• Evidence Gathering : Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR / TAF weather reports, NOTAMs, ATC communications, maintenance records).
• Operational Analysis : Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
• Stakeholder Coordination : Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
• Regulatory Compliance : Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
• Proactive Claims Handling : Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.

Qualifications

Education - Any graduate with IATA certificate or Diploma in Aviation

Additional Information

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Skills Required

airline disruption management, EU 261 regulations