Academic Head

Position : Academics Head

Location : Gurugram

Department : Offline

Reporting to : VP / Senior Director – Offline Business

Role Overview

The Academics Head - ELP (English Language Proficiency) Training at MSM Unify is a pivotal role in ensuring the delivery of high-quality academic programs that enhance students' proficiency in English for study abroad purposes. This position involves designing curriculum, managing trainers, monitoring training effectiveness, and ensuring student success in achieving target scores in standardized tests like IELTS, TOEFL, and PTE.

Key Responsibilities

• Curriculum Development and Implementation
• Design and continuously update a comprehensive ELP training curriculum tailored for study abroad aspirants.
• Ensure alignment of training modules with the latest formats of standardized tests such as IELTS, TOEFL, and PTE.
• Develop supplementary resources, including mock tests, practice exercises, and study materials.

Trainer Management and Development

Student Success and Progress Monitoring

Operational Oversight

Quality Assurance

Reporting and Analysis

Key Result Areas (KRA)

1. Curriculum Excellence : Maintain up-to-date and effective ELP training modules.

2. Trainer Efficiency : Ensure 100% of trainers meet performance benchmarks.

3. Student Outcomes : Achieve a minimum 85% success rate in students reaching target test scores.

4. Batch Management : Ensure 95% adherence to batch schedules and planned sessions.

5. Quality Assurance : Maintain student satisfaction scores above 90%.

Key Performance Indicators (KPI)

Student Success Rate : Target : 85% of students achieve target scores (IELTS 7+, TOEFL 100+, PTE 65+).

Trainer Performance : Target : 95% of trainers score above 8 / 10 in performance evaluations.

Batch Timeliness : Target : 98% adherence to the academic calendar.

Resource Utilization : Target : 90% student utilization of mock tests and practice resources.

Feedback Scores : Target : Achieve an average of 4.5 / 5 in student feedback for training sessions.

Qualifications and Skills