Guest Relations Executive

About Awfis

Awfis Space Solutions Ltd. (Awfis) is India’s largest flexible workspace solutions platform, and the first in its sector to be publicly listed on both the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE). Established to meet the evolving demands of modern businesses, Awfis offers a wide range oftailored workspace solutions that cater to start-ups, SMEs, large corporations, and multinational enterprises. With a diverse portfolio that includes coworking spaces, customized office setups, design & build services, and innovative mobility solutions, Awfis is dedicated to delivering adaptable and high-quality work environments across India. With a presence in 17 cities and 175+ centres, Awfis serves over 2500 clients across various industries, ensuring that businesses of all sizes have access to agile and scalable workspace solutions. Our organisation has been recognized with numerousaccolades, including beingnamed a Great Place to Work for three consecutive years and Top 25 Best Workplaces for Women in India. Awfis remains steadfast in its commitment to fostering an inclusive workspace culture and is proud to be an equal opportunity employer.

Designation : CommunityService Executive

Department : Operations

Location : Mumbai

The position is all about working closely with CM and / or ACM for execution and completion of routine operational tasks. The candidate will Focus on Client Handling, in all aspects, understanding Standard Operating Procedures.

Roles & Responsibilities

Profit Center Team-Mate

ASRand margin analysis

Expense Control

Collections

Renewals

Vendor management

Retail Management

Build and expand community

Execute Business Specific Events within standard horizons

Client satisfaction and service delivery which lead to :

Above target CSAT score

Every memberbeing a Brand Ambassador for AWFIS

Training and People development

Participate in training, development and refresher schedules

Skills and Knowledge Review every Quarter

Standard Procedures understanding and executionin close association with Senior Team Mate.

Vendor Management

a. Conformance to Purchase-to-Pay process

Facilities Management

Upkeep of the Centre

DailyReadiness of Centre

Closure of Repair & Maintenance Tasks

Adherence to Compliances & Protocols

Understanding and execution in close association with Senior Team Mate - Environmental-Socio-Governance nuances

Lead the CSR initiative for Center in the vicinity

Active Participation in all company driven ideas and initiatives

Team Player

a. Collaborate withinTeam & other stakeholders for enhanced learning& execution

Role of AWFIS for preparea new Team Member :

AWFIS SOP and Guidelines induction will be imparted and material shared

Training on business specificSOPs and Background (eg. Collections, renewals)

Share updated design and layout specs and training on Centre layout

Induction session in relevant Verticals of AWFIS

Scheduled Exposureto all sub groups withinthe Department to understand the key focus areas of Operations Department.

Pre-Opening Process and Guidelines

We are looking for Candidates with :

Exemplary Customer Service and Customer Handling skills and record

An extrovert personality

Aware and with keen interest in current affairs

Inherent Team playing skills

Ambition and drive to demonstrate continuous upgradation in skills and knowledge

Enthusiasm and demonstrating noticeable participation

Keento Details

Ability to Demonstrate consistency in execution of Standard Procedures

Witha hunger to grow with a 2 year focus on managingadditional / increased responsibility

Excellent communication & interpersonal skills