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Application Monitoring Engineer (NOC)

Application Monitoring Engineer (NOC)

KarixChennai, Tamil Nadu, India
7 hours ago
Job description

About the Role : We are looking for a proactive and technical support Engineer to support the 24x7 monitoring and management of our production platforms. The ideal candidate will have up to 2 years of experience and a strong willingness to learn, grow, and contribute to a high-availability operational environment..

You’ll be Responsible for?

  • 24x7 proactive monitoring of platforms using tools like SolarWinds, Grafana, Nagios, ELK and Netdata.
  • Configuring the alerts for infrastructure, applications and databases.
  • Incident tracking and handling via tools like JIRA or Freshdesk.
  • Perform basic troubleshooting and escalate based on severity and defined SLAs.
  • Initiate / Participate in bridge calls for critical incidents and coordinate with internal teams.
  • Support in root cause analysis post-resolution.
  • Assist with release / change management communication and downtime notifications.
  • Document known errors in KEDB and maintain ticket hygiene

You’d have?

  • Strong knowledge on monitoring tools (SolarWinds, Grafana, Nagios).
  • Strong communication and incident coordination skills.
  • Experience in Linux environments, DB (MySQL / Postgres / AeroSpike) and Queuing Systems (RabbitMQ / Nats)
  • Good understanding of IT & Networks - TCP / IP, DNS, LAN / WAN, VPN, firewalls.
  • Awareness of ITIL concepts.
  • Basics of scripting languages (Shell / Python).

    • Education :

  • Bachelor’s degree in Computer Science, IT, or related field.
  • ITIL Foundation or Intermediate Certification preferred.

    • Why join us?

  • Impactful Work : As a NOC Engineer, you’ll play a critical role in ensuring 24 / 7 uptime and performance of our core systems. Your quick response and proactive monitoring directly influence customer experience and business continuity.
  • Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment : Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

    • Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

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    Application Engineer • Chennai, Tamil Nadu, India