Customer Care Executive

MDINDIA HEALTH INSURANCE TPA PVT LTD is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey

• Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• Curating streamlined email and social media communication mediums for offers, updates and much more
• Dealing with customer issues and churning out an easy-to-follow solution
• Managing payment and delivery of customer orders
• Helping customers choose the right product for their requirements and budget
• Handling customer concerns and complaints in a timely manner
• Informing customers of upcoming promotions or deals
• Establishing a positive rapport with all clients and customers in person or via phone
• Forming reports based on customer satisfaction statistics and helping their team to develop new skills
• Fixing appointments based on the availability of customers and clients
• Interacting with customers to ensure they have a desirable and shareable experience

Skills Required

Customer Support, Voice Non Voice, Customer Services, Customer Care