Customer Success Manager / Operation

Job Description

Job Title :  Customer Success Manager / Operation

Location : Surat (Onsite)

Experience : 1–3 years

Education : B.E. / B.Tech in Computer Science, IT, or related field

We are looking for a Customer Success Manager / Operation  with a Computer Science background to manage the entire customer lifecycle—from lead generation to client retention. This role blends sales and customer success, requiring strong communication, problem-solving, and technical understanding.

Key Responsibilities

Manage the complete customer journey : prospecting, onboarding, relationship management, and retention.

Conduct product demos and explain technical aspects to clients effectively.

Act as the main point of contact for client queries, support, and escalations.

Monitor client adoption and ensure successful product usage.

Identify upselling and cross-selling opportunities to drive growth.

Maintain CRM records and prepare periodic performance reports.

Collaborate with internal teams to improve customer experience.

Requirements

Bachelor’s degree in Computer Science, IT, or related field.

1–3 years of experience in Sales, Customer Success, or Account Management.

Excellent communication and relationship-building skills.

Ability to understand and explain technical concepts clearly.

Proficiency with CRM tools (Zoho, HubSpot, or similar).

Comfortable working in a fast-paced startup environment.