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Manager, HAM Operational Specialist

Manager, HAM Operational Specialist

ConfidentialHyderabad / Secunderabad, Telangana, India
6 days ago
Job description

Job Description

Manager, HAM Operational Specialist

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who We Are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What We Look For

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Role Overview

  • As a Hardware Asset Management Operational Manager you will act as the primary liaison between business stakeholders (procurement, IT operations, portfolio team, asset management specialists) and development teams responsible for ServiceNow and supporting systems. You will support operational HAM processes, coordinate and drive stockroom / warehouse audits, participate in requirements collection with stakeholders and development teams, support UAT activities, and ensure asset data accuracy through reconciliation activities. Your role emphasizes process design, stakeholder alignment, verification, training, and operational governance rather than handson platform development.

What Will You Do In This Role

  • Plan, coordinate, and lead stockroom / warehouse audits and physical inventory activities define strategies, schedule audits, oversee count execution (either hands-on or via local teams), and drive variance resolution with operations and developers.
  • Validate asset data and reconciliation outcomes review reconciliation reports produced by systems or scripts, identify anomalies, coordinate root-cause analysis with data engineers / developers, and prioritize fixes or process changes.
  • Serve as the business–technical interface for HAM initiatives collaborate with stakeholders and development teams to collect and refine requirements, and translate needs into clear user stories, acceptance criteria, and testable scenarios.
  • Support UAT for HAM processes and integrations help prepare / automate UAT plans and test cases, coordinate test resources, assist in executing manual tests when needed, log issues, and communicate defects and acceptance status to stakeholders and dev teams.
  • Define and maintain process documentation, runbooks, and tagging / inventory standards; ensure compliance with audit and regulatory requirements.
  • Monitor HAM operational metrics (audit variance rate, reconciliation time, automation coverage, SLA adherence); recommend improvements and drive resolution of recurring issues.
  • Support change management and training create user-facing playbooks, run stakeholder training for stockroom staff and asset custodians, and sustain adoption of HAM processes.

    • What Should You Have

  • Practical experience in Hardware Asset Management processes stockroom / warehouse audits, asset tagging and lifecycle tracking, cycle counts, reconciliation, and inventory control best practices.
  • Good understanding of ServiceNow HAM / ITAM / CMDB concepts and typical integrations (ERP / procurement, barcode / scan systems), sufficient to read design artifacts and validate expected behaviors.
  • Strong experience as a business analyst or liaison in IT projects—able to participate in requirements collection and translate business needs into clear user stories and acceptance criteria for development teams.
  • Experience supporting UAT activities for process and integration changes; comfortable coordinating testers and executing manual test cases when required (tools ServiceNow Automate, or equivalent), though responsibility for UAT ownership sits with QA / dev teams.
  • Solid analytical skills and experience with data reconciliation and investigation (using ServiceNow reporting / dashboarding; any additional skills as SQL, Dataiku, PowerBI or spreadsheet-based analysis)
  • Excellent stakeholder management, communication, and documentation skills; experience coordinating cross-functional teams (procurement, facilities, IT operations, compliance).
  • Familiarity with Agile delivery practices and working with distributed development teams; able to prioritize and manage an operational / UAT support backlog.
  • Preferred certifications or training in HAM / ITAM processes, ServiceNow fundamentals, or testing / UAT methodologies.

    • #HYDIT2025

    Current Employees apply HERE

    Current Contingent Workers apply HERE

    Search Firm Representatives Please Read Carefully

    Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

    Employee Status

    Regular

    Relocation

    VISA Sponsorship

    Travel Requirements

    Flexible Work Arrangements

    Hybrid

    Shift

    Valid Driving License

    Hazardous Material(s)

    Required Skills

    Audit Management, Business Process Improvements, Data Modeling, Governance Management, Information Systems Strategy, Quality Assurance (QA), Stakeholder Relationship Management

    Preferred Skills

    Job Posting End Date

    10 / 30 / 2025

  • A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

    • Requisition ID R366256

    Skills Required

    Servicenow, Data Modeling, audit management, Uat, Hardware Asset Management, Sql, Powerbi, Cmdb, information systems strategy, Itam, Quality Assurance

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    Operational Specialist • Hyderabad / Secunderabad, Telangana, India