AI and Automation Specialist

About Wahed :

The global financial system wasnt built for everyone. For millions of people its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

At Wahed were changing that. We are a global fintech company on a mission to build a new financial systemone that is ethical accessible and entirely interest-free. From our offices across the globe our team is building products that were once deemed impossible from pioneering Shariah-compliant equity ETFs creating riba-free alternatives to high yield savings accounts to creating no-leverage real estate investments for truly interest-free income producing assets. If youre driven to solve complex problems and believe finance should empower not exclude join us in building a more equitable financial future.

Job Brief :

As a AI and Automation Operations Associate you will be the central engine for operational excellence and innovation within Waheds India region. This is a unique opportunity to move beyond executing tasks and become a strategic builder working directly with the Operations Team to identify and solve our most pressing challenges. You will have the autonomy to design build and deploy intelligent automation solutions across Customer Service Marketing Compliance and Internal Operations. If you are a curious and driven problem-solver passionate about using technologyfrom SQL and scripting to AI and LLMsto create significant business value this role will provide a unique platform for you to make an outsized impact and accelerate your career.

Job Description :

Enhance Customer & Marketing Operations

• Analyze customer experience (CX) ticket data to identify recurring pain points and develop automated solutions to improve response quality and speed.
• Automate the aggregation and review of marketing metrics competitor campaign analysis and content topic research to improve team productivity and campaign effectiveness.

Automate Core Business Operations

Job Specification : Qualifications :

Skills & Attributes :

Why Wahed

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

IC

Key Skills

Controlling Experience,Distributed Control Systems,Pardot,Crystal Reports,Marketing Automation,Salesforce Marketing Cloud,Warehouse Management,HubSpot,Responsys,Email Marketing,Leadership Experience,Programmable Logic Controllers

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1