Asst Director Service Excellence

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Role title : Assistant Director Service Excellence

Job Summary

Global Delivery Services (GDS) significantly contributes to EYs globalization efforts and is divided into three main areas : client services enablement services and GDS Operations. The role pertains to enablement services which currently includes Procurement Talent Finance and Accounting IT Risk Management Creative Agency Learning Solutions Administrative and Workplace Services and Program Execution Services as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EYs transformation projects and change management delivery.

Key Role and Responsibilities

As a consultant the Assistant Director will provide strategic insights and solutions to drive service excellence. They will mentor team members and business teams fostering a culture of continuous improvement and professional growth. By leveraging their expertise the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization.

Continuous Improvement and Transformation

• Assist in defining adapt and implement project management methodologies at service function level.
• Driving continues agenda on regular basis and governance.
• Building efficiency pipeline through workshops and identify transformation projects.
• Help and assist business to implement CI and transformation projects through various methodologies including process reengineering.
• Run culture building program for the business.
• Sharing best practices across organization through a systematic program.

Delivery Excellence

Capability Building

Core Skills

We invite you to take on this crucial role to facilitate transformative change and enhance excellence within our service delivery operations. Your leadership and expertise will be essential in achieving our objectives and upholding EYs standard of excellence.

Skills and attributes for success

What we look for

A person who has the energy and enthusiasm to initiate change with appropriate intentions. Demonstrates a commitment to positively impacting the overall situation. Focuses on finding solutions and is willing to ask questions to develop creative resolutions. Genuine approachable and capable of uniting a team to work collaboratively towards a shared vision.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

Required Experience :

Director

Key Skills

Academics,CSSD,Logistics Transportation,Housekeeping,Corrosion

Employment Type : Unclear

Experience : years

Vacancy : 1