Position : Data Analytics Manager
Experience : 7+ Years
Location : Chennai (Work from Office)
Shift : US Time Zone
Cab Facility Available
Notice Period : Immediate to 15 Days
Essential duties and responsibilities :
- Process debit and card disputes from intake through investigation, decisioning, and final
resolution.
Manage Zelle and digital fraud cases, reviewing alerts and distinguishing authorized vs.unauthorized activity.
Prepare and send regulatory communications, including provisional credit notices and finalresolution letters.
Create and manage chargeback cases in Fiserv Dispute Expert, initiating and tracking chargebackactions.
Maintain accurate case records, updating documentation and Salesforce queues throughout thedispute lifecycle.
Provide operational support during high-volume periods to ensure timely and compliant disputehandling.
Skills Required : Tableau
SQL
Python
Data Warehouse
Data Visualization
Project Management
Preferred Domain Experience :
BFSI / Banking / Fintech