Senior Executive - Application

ConfidentialMumbai, India

4 days ago

Job description

Be responsible for production support & release management for application assigned

Should possess excellent troubleshooting and analytical skills.

Key Responsibilties

Develop, manage, measure and report on key service-level metrics
Strive for continuous improvement of incident management process and integration with other IT

operations management processes

Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user

productivity goals are understood and exceeded

Perform collaboration sessions and develop action plans to address the knowledge transfer from the

application development team for new releases

Conduct trend analyses and action plans for improving service timeliness and reducing costs

Contribute to problem solutioning, change, release, knowledge and ensure BCP / DR activities are planned

and conducted

Track resolution of all open issues, be part of the solutioning team for war room / discussions

Manage audit queries related to Production environment

Mandatory Skills

Must have worked as production support

Have strong knowledge of application stack

Have strong lending / digital lending experience in support.

Have deep knowledge of oracle / SQL and server-side technology / architecture

Have thorough understanding of networking concepts, firewalls, Clustering

Have troubleshooting skills

Skills Required

Production Support, Troubleshooting, Networking Concepts, Clustering, Oracle Sql, Firewalls

Senior Executive • Mumbai, India