Customer Support Engineer

UMABOYKanpur, IN

12 hours ago

Job description

Job Title : Technical Customer Support Specialist

Job Summary :

We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.

Responsibilities :

Respond to customer inquiries via phone, email, and chat
Troubleshoot and resolve technical issues with products / services
Provide product information and demonstrate features
Identify and escalate complex issues to senior support teams
Document customer interactions and solutions in CRM
Meet or exceed customer satisfaction targets
Collaborate with internal teams to resolve customer issues

Requirements :

1-2 years of technical customer support experience

Bachelor's degree in relevant field (e.g., mechanical , electrical,IT)

Excellent communication and problem-solving skills

Technical aptitude and willingness to learn

Customer-centric approach with ability to work in a fast-paced environment

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Customer Support Engineer • Kanpur, IN