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Cluster Manager

ConfidentialBarasat, India

9 days ago

Job description

Operational Leadership

Ensure seamless operation of multiple centers within the designated
Provide strategic direction and operational leadership to multiple centers within the assigned cluster with a focus on enrollment and placements
Implement programs, oversee center level activities within the cluster, manage resources, and foster a collaborative and inclusive environment to achieve organizational
Ensure consistent implementation of organizational policies and

Program Management & Coordination

Oversee the coordination and execution of programs across the cluster.

Collaborate with center managers to ensure program alignment with beneficiary needs and organizational

Enable implementation of execution plans to adhere to project mandates and

Ensure compliance with process metrices and quality standards while continuously seeking opportunities for program improvement.

Stakeholder Engagement

Liaison with internal stakeholders for operational

Cultivate and maintain strong relationships with community partners, and other external stakeholders to enhance the impact and reach of the

Collaborate with cross functional internal teams (PMO, Academic Excellence, HR, M&E, CRD, MIS, Curriculum, IT, Finance, Admin ) for operational requirements.

Participate in formal meetings to share operational feedback with respective

Effective enrolment strategy

People Management

Train, and mentor center managers and support staff within the

Foster a positive and inclusive work culture, provide leadership and support to promote professional development and

Enable optimal productivity level of reporting

Implement performance metrics to assess the effectiveness of center

Establish and communicate attrition reduction and employee satisfaction plans to center managers, outlining specific strategies, feedback mechanisms, and continuous improvement plans.

Resource Management :

Manage budgetary resources effectively to maximize impact across all

Monitor and optimize resource allocation, including staffing, supplies, and

Manage the budget for projects effectively, ensuring the allocation of resources aligns with program priorities and organizational objectives.

Documentation, Compliance and Quality Assurance

Prepare regular reports on program outcomes, financial performance, and other key

Maintain and review comprehensive documentation of program activities and impact for the purpose of internal reviews and internal and external audits.

Ensure compliance with relevant laws, regulations, and organizational

Implement quality assurance measures to uphold service

Use of Technology tools and generate culture of technology adoption

Desired Profile

Graduate / post graduate in any discipline

Experience in skill development CSR projects

Good experience in operations and team management skills

7+ years of experience in the skilling sector with a focus on mobilization and placements

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Skills Required

Stakeholder Engagement, Program Management, Quality Assurance, People Management, Resource Management

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Cluster Manager • Barasat, India