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Retail Store Operations - Shopify
TekIT Software Solutions Pvt. Ltd. (India & USA)Bengaluru, Karnataka, India4 days ago
Job descriptionExperience in Order-to-Cash processes in NetSuite platform, especially for inventory and store operations Exposure to Workforce Management applications used in retail stores Ability to develop SOPs and playbooks, and maintain documentation on Confluence / SharePoint or equivalent repositories Understanding of observability and monitoring tools for store solutions Working knowledge of the ITIL framework Proven collaboration with cross-functional IT and support teams Experience supporting new store openings, configuration, and early-life support activities Serve as escalation point for L2 and IT support teams on store-related issues. Provide L3-level technical support and troubleshooting for store operations Lead incident triage, root cause analysis, and resolution for critical (P1 / P2) issues Partner with business and technical teams to enhance operational efficiency Maintain and update technical knowledge bases and SOPs Contribute to store technology rollouts and ensure smooth go-live transitions Strong background in retail technology and store operations Proven ability to troubleshoot complex POS and peripheral integrations Hands-on with Shopify POS, RFID, and web technology stacks Excellent problem-solving, communication, and stakeholder management skills
About the Role
We are looking for an experienced Level 3 Developer to support retail customer store operations. The ideal candidate will be an SME with hands-on experience in end-to-end retail store operations, strong technical skills, and excellent communication abilities. This role requires close collaboration with IT, L2 support, and cross-functional teams to ensure seamless store performance and operational excellence.
Mandatory Skills (Must Have)
- Excellent communication skills
- Shopify POS platform (Fixed and Mobile) with strong experience in retail peripheral troubleshooting
- RFID platforms used for store inventory operations (receiving, sending, transfers)
- UI Technology Stack : HTML5, CSS3, JavaScript, and related libraries with API integration experience
L2 / L3 Support Expertise : Triage P1 / P2 issues, perform RCA (Root Cause Analysis), and provide developer-level oversight on complex issues.
Additional Skills (Should Have / Nice to Have)
Key Responsibilities
Ideal Candidate Profile
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Operation • Bengaluru, Karnataka, India
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