Customer support CRM 1 to 3 years Jagatpura, Jaipur

Location : Jagatpura

Industry : Automobile / Smart Helmets / Consumer Tech

Experience : 13 Years

Employment Type : Full-time

Job Summary

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries resolve issues and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills a customer-first mindset and the ability to handle pressure professionally.

Key Responsibilities

Handle incoming customer queries via phone email WhatsApp and other platforms.

Provide accurate information about products services warranties and return policies.

Coordinate with internal teams (warehouse service R&D) to resolve customer issues.

Maintain detailed records of customer interactions complaints and resolutions.

Follow up with customers to ensure their issues are resolved and they are satisfied.

Support order tracking replacement and refund-related queries.

Manage CRM software for logging support tickets and updating status.

Escalate complex issues to the relevant departments promptly.

Share weekly reports on customer satisfaction and support metrics.

Assist in collecting customer feedback and suggesting process improvements.

Required Skills

Strong communication and interpersonal skills (Hindi & English mandatory).

Patience and problem-solving attitude.

Familiarity with CRM tools ticketing software and MS Office.

Ability to multitask and work under pressure.

Basic knowledge of e-commerce and logistics will be a plus.

Qualification

Bachelors degree in any field.

Minimum 1 year of experience in a customer service / support role preferred.

Qualifications :

Graduation is mandatory

Remote Work : No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Experience : years

Vacancy : 1