Client Support Engineer
CareStack - Dental Practice ManagementThiruvananthapuram, Republic Of India, IN1 day ago
Job descriptionCollaborate with cross-functional teams to troubleshoot and diagnose technical issues, ensuring timely and effective resolution. Going through & understanding internal system logs to debug issues. Write database queries needed to troubleshoot and investigate issues. Talking to Customers through email over different issues they might encounter. Monitoring of application availability, performance and initial triage of product-related incidents. Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs. Redirect any issues requiring further analysis to the product engineering team Perform validations after scheduled changes within specified Maintenance Windows ensuring the Complete regular operational activities to maintain environments with minimal disruption and higher availability. Proactively Monitor Application Components to improve customer experience. Beginner to intermediate level knowledge in MySQL Application / Server log monitoring Linux server administration (basics) Requirements Flexibility to work in shifts. Good understanding of REST API’s and Database Ability to write SQL queries Analyzing application logs Triaging of issues Proficiency in English & being able to communicate in it. Excellent Time Management & Multi-tasking skills. Networking - Basic understanding of networking concepts, including basic protocols, with the ability to troubleshoot and resolve connectivity issues.
Responsibilities :
- Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.
- Address technical inquiries from clients and internal teams regarding system functionality,
configurations, and usage.
functionalities are up and running as desired.
Must-have Skills :
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Support Engineer • Thiruvananthapuram, Republic Of India, IN
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