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Solution Architect(Customer Facing)
ConvoZenLucknow, IN18 hours ago
Job description3+ years building or integrating RESTful / GraphQL APIs, webhooks, or real-time messaging systems. Proficiency in at least one modern language (JavaScript / TypeScript, Python, or Java). Solid grasp of OAuth 2.0 / OIDC, JWT, and common SaaS auth patterns. Experience with cloud-native stacks (AWS / GCP / Azure), CI / CD, and containerization (Docker / K8s). Ability to translate ambiguous business requirements into clear technical deliverables and articulate trade-offs to both engineers and non-technical stakeholders. Excellent written & verbal communication skills in English; strong documentation discipline. Past work with conversational AI, NLP, voice bots, or customer-support platforms (e.g., Zendesk, Genesys, Twilio, Intercom). Familiarity with enterprise integration patterns (ESB, iPaaS, middleware) and event-driven architectures (Kafka, Pub / Sub). Contributions to open-source projects or public tech blog posts / tutorials. Experience working in high-growth SaaS startups or customer-facing consulting roles.
About US
ConvoZen AI builds conversational intelligence and automation products that help organizations deliver friction-less, human-grade customer experiences at scale. Our platform blends LLM-powered natural-language capabilities with flexible APIs and SDKs so enterprises can embed smart, context-aware conversations into any workflow or channel.
Role Overview
We’re looking for a Solution Architect (Customer Facing) who is equally comfortable white-boarding architectures with CTOs and diving into source code with fellow engineers. You will be the technical face of ConvoZen AI during pre-sales discovery, onboarding, and post-launch expansion—owning every integration touch-point that makes our customers successful.
Key Responsibilities
% of Time Responsibility-
- 40 %Technical Solutioning & Discovery – Lead technical workshops, map client requirements to ConvoZen APIs / webhooks, and draft solution architectures & sequence diagrams.
- 30 %Integration & Implementation – Build reference integrations (Node, Python, Java, REST / GraphQL), author sample code and Postman collections, and guide customers through deployment best practices (OAuth, rate limits, security, observability).
- 15 %Developer Advocacy – Create how-to guides, SDK docs, quickstart repos, and demo apps; present at webinars or developer events.
- 10 %Troubleshooting & Support Escalation – Help triage complex issues, reproduce edge-cases, and feed learnings back to Product / Engineering.
- 5 %Voice of Customer – Collect and synthesize integration feedback, feature requests, and competitive insights for roadmap prioritization.
Minimum Qualifications
Nice-to-Have
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Solution • Lucknow, IN
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