Customer Service Executive

Responsibilities

Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.

Handle customer complaints, providing effective solutions and ensuring customer satisfaction.

Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.

Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.

Keep up-to-date with product updates, services, and promotions to offer accurate information to customers.

Requirements

Bachelor's Degree

3-6 years of operations experience in the transportation industry

Excellent written and verbal communication, presentation, and interpersonal skills

Strong sense of initiative and customer service orientation

Ability to adapt and achieve targets in a dynamic, fast-paced working environment

Experience with the online marketplace is desirable

Ideally a keen interest in the Transportation industry