Lead Product Engineer

Description

What Does Success Look Like?

We are hiring a Lead Backend Engineer to drive the design and development of backend services and APIs that power our CPaaS platform . You’ll work on high-throughput, event- driven systems supporting voice routing, provisioning, billing, analytics, and more. This role demands a strong foundation in distributed systems, API design, and real-time architecture.

Seniority Level : Seniority Level : Backend Lead / Tech Owner

What You’ll Do :

• Design and implement scalable RESTful APIs and backend services for CPaaS workflows ( number provisioning, SIP trunking, user auth, call logs , etc.).
• Work closely with VoIP team to expose APIs for call control, diagnostics, and session tracking.
• Build asynchronous workflows using message queues (Kafka, RabbitMQ, or SQS).
• Own database models, caching strategies, retry logic, and service reliability patterns.
• Ensure system observability with structured logging, metrics, tracing, alerts.
• Partner with QA to build automated tests, mocks, and integration coverage.
• Contribute to internal documentation, runbooks, and deployment playbooks.

What Makes You Qualified?

Why You'll Love Sprinklr :

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission : We founded Sprinklr with one mission : to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product : Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people : At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.