India Office Operations Coordinator

What the role is : Based in either STB New Delhi or STB Mumbai, the Assistant Manager will be responsible for overseeing the Finance, Administration, and some Human Resource functions of the STB India office. The officer will also support ad-hoc projects in collaboration with team members to strengthen Singapore’s positioning as a compelling destination for Indian leisure and MICE travellers.

What you will be working on :

The Assistant Manager will be responsible for managing the Finance, Administration, and Human Resource functions for the STB India team. He / She will be based in either STB New Delhi office or STB Mumbai office, and will be required to travel to the other STB office outside of the city where he / she is based i.E. New Delhi or Mumbai. The officer will also support incentive-related processes and other ad-hoc projects as assigned. Details of the key responsibilities are as follows :

(1) Finance

The officer will oversee the day-to-day financial operations of both STB New Delhi and STB Mumbai offices, including processing invoices and payments through STB’s internal Workday platform. He / she will also be responsible for financial reporting and functions such as administering tax deductions in compliance with local regulatory requirements, monitoring budgets, and managing month-end and year-end closing processes. The officer will work closely with the STB Headquarters Finance team to ensure adherence to corporate policies and reporting timelines.

(2) Administration

The officer will lead and / or support procurement and tender processes, ensuring proper documentation and audit trails for all financial and administrative transactions, in consultation with the STB Headquarters Finance and Procurement teams where required. He / she will serve as one of the points of contact for the generic email accounts of STB New Delhi and STB Mumbai, and will maintain an inventory of marketing collaterals such as souvenirs and guidebooks. The role also includes planning and producing collaterals for marketing, trade, and media engagements, as well as promotional events, in collaboration with team members. The officer will oversee office leasing arrangements, including rental equipment and other administrative contracts (e.G. office vehicles and manpower support) that require periodic review and renewal.

(3) Human Resource

The officer will liaise with the appointed payroll agency to ensure timely and accurate payroll administration. He / she will manage staff welfare activities and coordinate individual training programmes as the office’s Training Coordinator. The officer will also maintain the STB India intranet page (Batik) as the office Knowledge Manager, and provide administrative support to the Regional Director, India, Middle East, South Asia, and Africa (IMESA).

(4) Incentives Processing and Ad-hoc Projects

The officer will support the administration of incentive programmes implemented by STB India to promote Singapore as a compelling MICE destination. He / she will also assist with ad-hoc projects and assignments as required by the Area Directors of STB New Delhi and STB Mumbai.

What we are looking for :

At least 5 years’ working experience in finance and administration.

Possesses working knowledge and practical experience in finance, taxation, regulatory reporting and procurement operations in India.

Ability to identify operational risks and work collaboratively with the team to develop and implement mitigation measures.

Demonstrated capability to prioritise and complete tasks effectively in alignment with project timelines and budget requirements.

Strong organisational and multitasking skills, with the ability to manage multiple workstreams across finance, administration, and HR functions

Meticulous attention to detail and adherence to corporate governance, compliance, and documentation standards, with maintenance of accurate records and audit trails

Effective communication and interpersonal skills to work collaboratively with internal teams, external vendors, and stakeholders.

Proactive and resourceful, with the ability to take initiative and resolve operational issues independently.

Strong team player with a collaborative and positive working attitude.

Familiarity with Singapore’s culture, systems, or work environment would be advantageous

Strong business data analytics skills, with the ability to interpret and present insights to support decision-making

NTO, tourism or hospitality background would be an added advantage

Additional Information

Role Type : Individual contributor role, based in STB New Delhi or STB Mumbai.

Employment Contract : The appointment will be on a two-year contract. Subject to good performance and meeting expectations throughout the contract term, the officer may be considered for conversion to a permanent position thereafter.

Reporting Structure : The officer will report to the Area Director of STB New Delhi or STB Mumbai for all administrative and office-related matters depending on where is physically based.

Travel : Domestic (pan-IN) and international travel (principally to Singapore) will be required.

Application Status :

Shortlisted candidates will be contacted within 2 weeks from closing date of this job posting. We regret to inform only shortlisted candidates will be notified.