EUC / Network Support Engineer

Description : Company Overview :

EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA.

We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies.

Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.

Requirements :

EUC / Network Smart Hands Engineer On Call / Casual.

Location : Noida, Mumbai, Bangalore, Chennai (Multiple Sites Onsite Support).

Employment Type : Independent Contractor / On Call / Casual Basis.

Work Mode : Onsite (Field Support / On-Demand / Casual).

Role Overview :

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call / Casual model across client locations in India.

The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.

Key Responsibilities :

• Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
• Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
• Support network device installations such as routers, switches, access points, and cabling.
• Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
• Collaborate with remote support and service desk teams to ensure timely resolution.
• Maintain accurate logs of dispatch calls, asset details, and work completion reports.
• Coordinate with vendors or third-party support teams when needed.
• Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience :

Preferred Qualifications :

Work Scope :

(ref : hirist.tech)