Location : Gurgaon
Experience : 10–12 Years
Employment Type : Full-time
Shift : Night Shift (Onsite)
About the Role :
We are seeking a dynamic and detail-oriented Delivery / Project / Program Manager who will be responsible for end-to-end delivery of projects, cross-functional coordination, and strategic program oversight. This hybrid role combines delivery excellence, project execution, and program governance, ensuring high-quality outcomes that align with business goals.
The ideal candidate should excel in planning, stakeholder management, cross-team leadership, and continuous process improvement.
Key Responsibilities :
1. Project & Delivery Management
- Lead end-to-end delivery of multiple projects simultaneously.
- Define project scope, timelines, deliverables, and success metrics.
- Manage sprint planning, tracking, and execution using Agile / Scrum methodologies.
- Drive on-time, on-budget delivery with high quality and minimal escalations.
- Identify delivery risks and implement proactive mitigation measures.
2. Program Management & Strategy
Oversee a portfolio of projects aligned with organizational goals.Streamline dependencies, manage roadmaps, and ensure program-level visibility.Work closely with leadership to define priorities, OKRs, and long-term planning.Monitor program health, resource planning, and budget alignment.3. Stakeholder & Client Management
Act as the primary point of contact for leadership, clients, and internal teams.Facilitate cross-functional collaboration across engineering, QA, product, design, and operations.Conduct regular reviews, share progress updates, and set expectations.Manage escalations professionally and ensure customer satisfaction.4. Team Leadership & Coordination
Guide, mentor, and support project teams to ensure clarity and accountability.Coordinate resource allocation across various projects and programs.Promote a culture of ownership, transparency, and continuous improvement.5. Process Excellence & Governance
Establish and enhance delivery processes, SOPs, and documentation.Ensure compliance with quality, security, and audit standards.Drive efficiency through workflow improvements, automation, and best practices.6. Reporting & Metrics
Create dashboards, reports, and metrics on project / program performance.Present insights and recommendations to leadership for decision-making.Maintain project documentation, risk logs, action trackers, and communication plans.Required Skills & Qualifications
Bachelor’s degree in Engineering / Technology or equivalent (MBA preferred).10–12 years of experience across project delivery, program management, or PMO functions.Strong knowledge of Agile / Scrum methodologies.Proven ability to manage multiple projects and high-stake programs.Excellent communication, stakeholder management, and problem-solving skills.Experience working in SaaS, fintech, HR tech, or product-based environments (preferred).Core Competencies
Strategic Planning & ExecutionCross-functional LeadershipRisk & Dependency ManagementClient and Stakeholder EngagementAnalytical & Data-driven ThinkingOwnership and AccountabilityWhy Join Us
Opportunity to lead impactful projects and programs in a high-growth environment.Collaborative culture with strong ownership and learning opportunities.Direct visibility with leadership and influence on major company initiatives.