Senior Technical Consultant

At R Systems we are shaping the future of technology by designing cutting-edge software #products , platforms, and #digital experiences that drive business growth for our clients.

Our product mindset and advanced engineering capabilities in #Cloud , Data, #AI, and Customer Experience empower us to deliver innovative solutions to key players across the high-tech industry. This includes ISVs, SaaS, and Internet companies, as well as leading organizations in #telecom , #media , #healthcare , #finance , and #manufacturing . We are Great Place To Work Certified in 10 countries where we have a full-time workforce : India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand.

Work Mode - Remote

Notice Period - Immediate

Mandatory Skills : - MS Dynamics 365, Customer Insights, CDP, Power Platform, Data Integration.

Job Summary :

We are seeking a skilled and experienced Dynamics 365 Customer Insights Specialist to lead and support the implementation, customisation, and optimization of Microsoft Dynamics 365 Customer Insights. The ideal candidate will have a strong background in customer data platforms (CDPs), data integration, and customer journey mapping, with a passion for driving actionable insights from customer data.

Key Responsibilities :

• Lead the design, configuration, and deployment of Dynamics 365 Customer Insights solutions.
• Integrate data from multiple sources (CRM, ERP, web, social, etc.) into Customer Insights.
• Develop unified customer profiles and segments to support marketing, sales, and service initiatives.
• Collaborate with stakeholders to define KPIs and build dashboards and reports.
• Customize and extend Customer Insights using Power Platform (Power Automate, Power BI, Power Apps).
• Ensure data quality, governance, and compliance with privacy regulations.
• Provide training and support to internal teams on Customer Insights capabilities.
• Stay current with Microsoft updates and best practices for Customer Insights and related technologies.

Required Qualifications :

Preferred Skills :