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Phone Banking Officers

ConfidentialChennai

9 days ago

Job description

Description

We are seeking motivated and customer-oriented Phone Banking Officers to join our team in India. This role is ideal for candidates with 0-5 years of experience who are looking to start or further their careers in the banking sector.

Responsibilities

Handle inbound and outbound calls related to banking services.
Assist customers with inquiries regarding their accounts, transactions, and banking products.
Provide accurate information and resolve customer issues in a timely manner.
Promote bank products and services to customers over the phone.
Maintain customer confidentiality and adhere to banking regulations.
Document call details and customer interactions in the system.
Collaborate with other departments to ensure customer satisfaction.
Achieve performance targets set by the management.

Skills and Qualifications

Excellent communication skills in English and Hindi mandatory

Strong customer service orientation.

Basic understanding of banking products and services.

Proficiency in using computer applications and banking software.

Ability to work in a fast-paced environment and manage time effectively.

Problem-solving skills and attention to detail.

Team player with a positive attitude.

Education

Bachelors of Law (B.L / L.L.B), Chartered Accountancy Inter (C.A Inter), Master of Tax Accounting, Doctor of Ministry, Bachelor of Applied Science (BAS), Bachelor of Dental Surgery (B.D.S), Bachelor of Commerce (B.Com), Master of Professional Accountancy (MPA), Master in Landscape Architecture, Masters in Technology (M.Tech / M.E), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Doctor of Optometry, ICWA Inter, Bachelor of Architecture (B.Arch), Master OF Business Administration (M.B.A), Doctor of Physical Therapy, Doctor of Public Health (DrPH), Master of Health Science (MHSc), Bachelor of Business Administration (B.B.A), Doctor of Medicine (M.D / M.S), ICWA (CMA), Doctor of Pharmacy (PharmD), Bachelor of Liberal Arts (BLA / ALB), Bachelor Of Technology (B.Tech / B.E), Master of Commerce (M.Com), Doctor of Dental Surgery / Medicine (DDS / DMD), Doctor of Nursing Practice (DNP), Bachelor Of Computer Application (B.C.A), Bachelor of Homeopathic Medicine and Surgery (BHMS), Chartered Accountancy (C.A), MBBS, Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Master of Law (M.L / L.L.M), Doctor of Psychology (Psy. D. / D. Psych.), Doctor of Veterinary Medicine (DVM), Master of Accounting

Skills Required

Customer Service, Data Entry, Sales Skills, Problem Solving, Communication Skills, Technical Support, Time Management, Multitasking, Attention To Detail

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Phone Banking Officer • Chennai