No longer accepting applications
Service Desk Specialist
CBTSsurat, gujarat, in1 day ago
Job descriptionHigh School diploma required. ITIL Foundations Certification is required. CompTIA Net+, CCENT preferred. CCNA desired. 3+ years of experience in a Service Desk or technical support environment. Strong understanding of networking fundamentals, Windows OS, and Office applications. Excellent customer service, communication, and conflict resolution skills. Experience with ServiceNow or similar ITSM platforms. Ability to work independently and remotely when required.
Job Title : Service Desk Agent Level 2
Job Purpose :
The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.
Essential Functions :
- Serve as an escalation point for Level 1 agents on complex technical issues.
- Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems.
- Document and track detailed ticket activities until resolution.
- Collaborate with teams to diagnose and resolve recurring technical issues.
- Create knowledge base entries for repeatable solutions.
- Make outbound calls to customers as part of incident resolution.
- Monitor system alerts and proactively address potential issues.
Education & Certifications :
Experience :
Special Knowledge, Skills, and Abilities :
Create a job alert for this search
Service Desk Specialist • surat, gujarat, in
Related jobs
- Promoted
Information Technology Service Desk
YASH TechnologiesSurat, IN Primary contact point for end users via phone / Chat / self-service tickets.Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.Regular update and follow up on tickets...Show moreLast updated: 8 days ago
- Promoted
Help Desk Analyst
ALIANDOSurat, IN ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 30+ days ago
- Promoted
Customer Operations Specialist - 45032
Allwyn CorporationSūrat, Republic Of India, IN Job SummaryWe are seeking a detail-oriented and motivated US Federal Contracts Support Analyst to provide compliance, reporting, and administrative support for U.
The role will involve working close...Show moreLast updated: 2 days ago
- Promoted
Cyber Security Sales Specialist
Cloud Armor IT Consultancymohali, gujarat, in Here’s a professional Job Description draft for a Cybersecurity Sales Specialist tailored to your business offerings : .Job Title : Cybersecurity Sales Specialist.
Location : Hybrid / Remote / [Insert C...Show moreLast updated: 15 days ago
- Promoted
SDET
Interview KickstartSurat, IN And when it comes to the top tech companies like Google, Facebook, Netflix, etc.Most candidates don’t make it simply because they don’t prepare well enough.
IK helps candidates nail the toughest tec...Show moreLast updated: 8 days ago
- Promoted
- New!
eTime Implementation Specialist
AspiringITSurat, IN Job Title : eTime Implementation Specialist.Time Implementation Specialist.The role involves close collaboration with payroll and HCM teams, ensuring seamless integration, accurate data validation, ...Show moreLast updated: 9 hours ago
- Promoted
Office Administration Specialist
Concept MedicalSūrat, Republic Of India, IN The Receptionist will be the first point of contact for visitors, vendors, and employees.The role involves managing the front desk, handling calls and correspondence, maintaining visitor records, a...Show moreLast updated: 15 days ago
- Promoted
System Integration Specialist
Alp Consulting Ltd.surat, gujarat, in AI Automation & Integration Developer.AI Automation & Integration Developers.You’ll design and implement automation workflows using.
APIs and enhancing business productivity with AI-driven solutions...Show moreLast updated: 14 days ago
- Promoted
Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk
ConfidentialSurat, India We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk.
The ideal candidate will have hands-on experience in banking operations, par...Show moreLast updated: 19 days ago
- Promoted
Implementation Specialist
Total CollectR Virtual Collector & Debt NegotiatorSurat, IN SaaS startup revolutionizing the debt collection industry through automation, AI, and customer-centric design.Our platform helps businesses recover debt ethically and efficiently across 15+ digital...Show moreLast updated: 5 days ago
- Promoted
Title Services
Brace Infotech Private LtdSurat, IN Positions to be filled : Title Services (Analyst / Senior Analyst).Number of positions : 150 Positions.Immediate to 30 days Joiners only.
Proficiency in relevant software.Pay range and compensation pa...Show moreLast updated: 15 days ago
- Promoted
Microsoft Teams Room
CapgeminiSurat, IN Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues...Show moreLast updated: 30+ days ago
- Promoted
Implementation Specialist – Delivery Operations
Merittosurat, India This role requires a mix of functional understanding, technical comfort, and.Serve as the primary point of contact for clients during the Delivery phase of SaaS.
Understand client requirements and t...Show moreLast updated: 1 day ago
- Promoted
Senior Service Desk Analyst
The HIRDSūrat, Republic Of India, IN Job Description : Escalation Help Desk Expert (Domestic Voice Process).Hiring Type : Fresh / Bulk Hiring.Joining : Immediate Joiners Preferred.
We are looking for experienced and customer-focused Escal...Show moreLast updated: 1 day ago
- Promoted
Microsoft D365 FO Specialist
ExusiaSurat, IN Job Description : D365FO Functional Specialist.We are seeking a D365 Finance & Operations Functional Specialist.Microsoft Dynamics 365FO environment.
This role is focused on driving.Finance & Account...Show moreLast updated: 30+ days ago
- Promoted
IT Service Management Specialist
EvlvSurat, IN Title : IT Service Management Specialist.Sector : IT & Services Consulting.Location : Permanent Work From Home (Anywhere in India).
Duration : 1 year - Renewable contract.Working Hours : Monday to Friday...Show moreLast updated: 2 days ago
- Promoted
Implementation Specialist
HighRadiusSurat, IN The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients.
The Consultant is responsible for delivering the project with good qual...Show moreLast updated: 14 days ago
- Promoted
Client Relations Specialist
ZebraLearnSūrat, Republic Of India, IN If you are a proactive listener and problem solver, Zebralearn has the perfect role for you.You’ll be responsible for helping customers with complaints and questions, giving customers information a...Show moreLast updated: 2 days ago