Operations Manager

Role Overview

We’re hiring an

Operations Manager

to lead day-to-day execution across

Onboarding, Marketing, and Training / Upskilling

teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.

What You’ll Own

Team Leadership & Scheduling :

Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training; create rosters, capacity plans, and shift coverage.

Process & SOPs :

Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.

Pipeline Throughput :

Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions / day, interviews scheduled, offer rate, and join rate.

Training & Upskilling Ops :

Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.

Onboarding Excellence :

Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.

Quality & Compliance :

Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.

Cross-Functional Coordination :

Partner with HR, Finance / Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).

Automation & Tools :

Champion CRM / ATS hygiene, automate routine steps, and standardize reporting.

Reporting & Reviews :

Daily / weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Must-Have Skills & Experience

5+ years

in operations management within

staffing / recruiting, edtech / training, BPO, or services

environments; proven people management (15–50 headcount).

Strong

program / project management

(roadmaps, SLAs, RAID logs),

data-driven

decision-making, and obsession with execution.

Hands-on with

CRM / ATS

(preferably Salesforce),

Google Sheets / Excel

(lookups, pivots), and collaboration tools ( Slack, Zoom, WhatsApp Business

or similar).

Excellent

communication , stakeholder management, conflict resolution, and coaching skills.

Comfort with

night shift

and U.S. client alignment; thrives in a fast-paced, target-driven setup.

Nice to Have (Big Plus at Techsara)

Salesforce familiarity (Reports, Dashboards; Flows / automation exposure).

Experience with

e-signature

and document workflows, and basic finance handoffs (invoices, collections).

Understanding of U.S. hiring terms & visas (OPT / CPT, H-1B / EAD, W-2 / C2C).

Exposure to

training operations

(cohort management, assessments, LMS).

Process improvement frameworks (Lean / Six Sigma mindset).

Success Metrics You’ll Drive

Reduced

time-to-onboard

and

time-to-first-submission

Higher

submissions-to-interview

and

interview-to-offer

conversion

Improved

show-up

and

join rates

On-time SOP compliance and

zero critical defects

NPS / CSAT

improvements from candidates and internal stakeholders

Location & Work Setup

Onsite

— Ahmedabad office

Night Shift :

8 : 00 PM – 5 : 00 AM IST (Mon–Fri)

Why Join Us

Lead multi-team operations with clear ownership and impact

Work directly with leadership; fast growth path

Build scalable systems and playbooks for the next phase of expansion