Client Relationship Manager

Job Description :

We are seeking an experienced Account Coordinator to support senior account leadership in the growth of learning service sales to our clients. As an Account Coordinator, you will work under the guidance of an Engagement Director to manage client accounts, interact with stakeholders, identify new opportunities, and report commercial results.

This role is ideal for a highly organized, client-focused individual with strong communication skills and a desire to grow in the professional learning services industry.

Key Responsibilities :

• Support the Engagement Director in managing key client accounts across regions.
• Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.
• Create sales materials and tailored client presentations to support upsell or renewal opportunities.
• Lead and coordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
• Lead and coordinate QBR preparation and presentation and other related governance activities
• Help track win / loss data and sales KPIs across the portfolio to support continuous improvement.
• Conduct preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
• Collaborate with service line leaders on how to align internal solutions to unmet client needs
• Respond to routine client queries and escalate issues where needed.
• Contribute to preparation of business reviews, presentations, and reports.
• Track account metrics including SLA performance, client satisfaction, and operational KPIs.
• Support opportunity tracking and contribute to renewal preparation and upsell coordination.
• Ensure internal systems and documentation are up to date and accurate.
• Stay current on learning industry trends and client-specific developments.

Required Skills and Qualifications :

Benefits :

The successful candidate will have the opportunity to work with a dynamic team, develop their skills and expertise, and make a meaningful contribution to the organization's success.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Others :

The role requires a high level of discretion and confidentiality when handling sensitive information.

Travel may be required for this role, approximately up to 20% of the time .