Trainer - Customer Experience

Job Purpose :

GreenCell Mobility is seeking an inspiring and results-oriented Trainer - Customer Experience to champion our company's vision and mission by developing and delivering best-in-class training programs. This role is crucial for enhancing the productivity of our teams and empowering participants to deliver an unparalleled customer experience to our esteemed guests through engaging and diverse learning methods, fostering positive transformation within the organization.

Key Responsibilities :

• Training Program Development : Design and develop comprehensive training programs and materials that precisely align with learning objectives and participant needs. This includes creating engaging training modules, presentations, handouts, and other essential resources.
• Training Delivery : Conduct dynamic training sessions or workshops, whether in-person, virtually, or through online platforms. Deliver training content effectively, engage participants actively, and adapt delivery style to meet diverse learning preferences.
• Knowledge Transfer : Skillfully transfer knowledge and essential skills to participants through effective communication, clear demonstrations, and practical exercises, ensuring content is clear, relevant, and easily understandable.
• Assessing Training Needs : Proactively identify the training needs of individuals or teams through various assessments, surveys, or interviews. Analyze performance gaps and design targeted training interventions to address these gaps.
• Learning Evaluation : Assess the effectiveness of training programs by conducting evaluations (e.g., quizzes, tests, surveys) to measure participants' learning outcomes. Collect feedback and implement improvements based on evaluation results.
• Individual Support and Coaching : Provide personalized support and coaching to participants as needed, addressing their questions, concerns, and offering guidance to reinforce learning and real-life application.
• Training Administration : Efficiently handle administrative tasks related to training, including scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events.
• Professional Development : Stay current with industry trends, best practices, and new training methodologies. Continuously develop personal skills and knowledge to enhance overall training effectiveness.
• Collaboration and Communication : Collaborate effectively with other trainers, subject matter experts, and stakeholders to ensure training programs align seamlessly with organizational goals and requirements. Communicate clearly with participants, supervisors, and management regarding progress updates and any training-related issues.
• Training Evaluation and Improvement : Conduct post-training evaluations and thoroughly analyze feedback to assess the impact and effectiveness of training programs, using this information to continuously improve and adjust future training initiatives.

Desired Candidate Profile :

Skills Required

Communication Skills, Active Listening, Adaptability, Time Management, Interpersonal Skills, Learning