About Us : Hamper Lounge is a Mumbai-based luxury gifting studio crafting bespoke hampers, floral arrangements, and balloon bouquets that go beyond the ordinary. Every creation blends emotion, design, and thoughtfulness celebrating life’s special moments with elegance and intent.
Working Model : Onsite
Location : BKC, Mumbai
Days : Monday - Saturday
Timings : 10 : 00 AM - 6 : 00 PM or 11 : 00 AM - 7 : 00 PM
Budget : 30 to 35k per month (depending on experience)
Experience : 2-4 years
Role Overview : We are looking for a Client Servicing Executive to manage end-to-end gifting projects and client relationships. The role demands excellent communication, creative thinking, and operational efficiency ensuring every order reflects Hamper Lounge’s signature warmth and precision.
Key Responsibilities :
Client Servicing & Communication
- Understand client briefs and curate gifting solutions aligned with their needs
- Maintain timely, clear, and professional communication across all channels
- Build strong client relationships through trust, follow-through, and attention to detail
- Represent the brand during meetings and client visits with confidence and poise
Lead Management & Coordination
Manage and convert leads received via social media, email, and referralsCreate well-designed proposals and visual presentations using CanvaCoordinate with design, production, and dispatch teams to ensure seamless executionMonitor timelines and ensure every delivery meets brand quality and aesthetic standardsOperations & Organisation
Maintain structured trackers and databases on ExcelStreamline processes for improved workflow and efficiencyOversee daily operational activities, vendor coordination, and dispatch readinessCreative & Market Insight
Research and identify new trends, brands, and collaboration opportunitiesBuild and maintain relationships with partner and emerging brands for inclusion in hampersCreate creative decks and pitch presentations for clients and collaborationsContribute ideas to packaging, presentation, and the overall client experienceWhat We’re Looking For :
Experience : 2-4 years in client servicing, gifting, or lifestyle rolesSkills : Excellent communication, proficiency in Excel and Canva , strong organisation and follow-upMindset : Creative, detail-oriented, proactive, and client-focusedWhy Join Hamper Lounge?
Be part of a brand that celebrates the joy of thoughtful gifting. Work closely with creative minds, engage with diverse clients, and bring meaningful experiences to life through design and emotion.