ServiceNow Business Systems Analyst

About Decskill :

Decskill was founded in 2014 with a clear mission : to add value through technological knowledge. Since then, we have been helping companies tackle the challenges of the digital world with business models that ensure training, flexibility, and agility.

Today, we are a team of 600+ professionals with offices in Lisbon, Porto, and Madrid 🗺, and we continue to grow.

💡 How we operate :

We work across three key areas :

• DECSKILL TALENT → Acting as an extension of our clients’ IT teams, providing top technology talent 👩 💻👨 💻
• DECSKILL BOOST → Building and managing specialized teams to optimize time-to-market and accelerate results 🚀
• DECSKILL CONNECT → Offering consultancy, implementation, and IT infrastructure management, supporting clients in their technological challenges 📲

🤝 Our commitment

We create value through :

👉 At Decskill, we combine people, technology, and knowledge to transform our clients’ businesses and take them to the next level.

📑 About this project

You will join an international technology team driving digital innovation in the travel-tech sector 🛫

Your main mission will be to support Order Management processes in ServiceNow , acting as the functional reference for data quality, migration, and process optimization . The team is distributed across Europe, India, and Vietnam, and you will work closely with SMEs, architects, and offshore developers.

The project includes :

⚡ Supporting large-scale data migration projects (ETL) from external systems to ServiceNow

🤝 Defining and validating functional mappings and migration strategies

🔍 Ensuring data quality and consistency in key OM objects (accounts, products, CIs, contacts, contracts)

🌐 Collaborating with an international team to implement functional requirements and best practices

🛠️ What you’ll do day-to-day

🎓 What we’re looking for

Education :

Experience :

Must-have skills :

Nice-to-have skills :

Soft Skills :

✨ What we offer?

🚀 Do you want to know more?

We value your talent and energy! If you love learning and growing, join us!

In the Decskill team, we’re looking for you! 💙

#ServiceNow #BusinessAnalyst #OrderManagement #DataMigration #Decskill