CRM Business Analyst - Manufacturing

We have an urgent requirement on CRM Business Analyst role with one of our MNC based company in Chennai Location.

Position Title: CRM Business Analyst role

Experience Level: 10-15 Years

Full Time

Notice Period: Immediate to 1 Month

Location: Chennai, TN

KEY RESPONSIBILITIES:

CRM Analysis and Strategy:

- Lead the evaluation of the existing CRM system and processes to identify opportunities for improvement.

- Work closely with cross-functional teams to define CRM strategies aligned with business goals and customer needs.

Requirements Gathering and Documentation:

- Collaborate with stakeholders to gather and document CRM system requirements.

- Translate business needs into functional and technical specifications.

System Configuration and Integration:

- Configure the CRM system to meet specific business requirements.

- Manage CRM integrations with other systems, ensuring data consistency and seamless processes.

Data Analysis and Reporting:

- Analyze customer data to identify trends, opportunities, and areas for improvement.

- Create and maintain reports and dashboards to support data-driven decision-making.

User Training and Support:

- Provide training and support to end-users to ensure effective and efficient use of the CRM system.

- Troubleshoot and resolve CRM-related issues as they arise.

Process Improvement:

- Optimize CRM-related processes to enhance customer engagement and satisfaction.

- Implement best practices and automation to streamline workflows.

CRM Project Management:

- Lead CRM projects from inception to completion, ensuring that they are delivered on time and within budget.

- Manage project scope, schedule, and resources effectively.

(ref:iimjobs.com)