Sr.Training Operations Manager
ConfidentialHyderabad / Secunderabad, Telangana, India4 days ago
Job descriptionTraining Delivery & Execution Manage daily operations for all ongoing batches (Online, Classroom, Corporate, Academic) Ensure on-time class initiation and closure as per schedule Monitor trainer performance and ensure 100% trainer availability Set up and manage learning tools (Zoom, LMS, assignments, recordings, etc.) Trainer Management Maintain a trainer pool for all technologies / domains / offline / online Handle trainer sourcing, onboarding, scheduling, feedback, payouts, and contracts Build contingency plans for trainer dropouts or delays Learner Experience & Support Coordinate with learner support and counseling teams for issue resolution Track learner attendance, satisfaction scores (CSAT), and NPS Drive timely issuance of certificates, assignments, and evaluations EdTech experience in handling scale (3000+ learners / month) Exposure to B2C, B2B, and College Training operations Operational Excellence & Automation Create SOPs and trackers for batch progress, escalations, and quality monitoring Work with tech team to enhance LMS workflows and reporting dashboards Continuously identify process gaps and drive automation Stakeholder Management Liaise with Sales, Academic, Placement, Product, and Content teams for smoother operations Provide timely MIS and dashboards to stakeholders Represent delivery team in internal planning and review meetings Bachelor's degree required 12+ years of relevant experience in training operations, preferably in EdTech Excellent stakeholder and vendor management skills Strong planning, analytical, and coordination skills Familiarity with LMS, Zoom / MS Teams, Google Workspace, CRM, and ERP systems
Job Description
Qualification
- Any Graduate
Salary : Not a constraint for right candidate
Experience : 15+ year(s) (Required)
Role Summary : Training Operations Manager
The Training Operations Manager will be responsible for end-to-end execution and management of training delivery across online, offline, and hybrid formats. This includes trainer sourcing and coordination, batch scheduling, learner experience, operations automation, and ensuring SLAs on quality, punctuality, and feedback are met across all programs.
Key Responsibilities
Required Skills & Qualifications
Job Category : Trainers
Job Type : Full Time
Job Location : Hyderabad
Skills Required
Lms, Crm
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Operation Manager • Hyderabad / Secunderabad, Telangana, India
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