Network Security Engineer

Incedo is hiring for the position of Security Engineer (Tech Support) for one of our clients. If you meet the requirements, please share your profile.

Key Responsibilities :

• Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
• Support firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
• Assist with the configuration of NAT, VPNs (IPSec / SSL), firewall rules, routing, and proxy policies.
• Analyze traffic logs, system health alerts, and security events using diagnostic tools.
• Guide users on best practices for perimeter defense, intrusion prevention, and remote access.
• Work with customers to resolve device performance, failover, and HA setup issues.
• Contribute to internal knowledge base articles and suggest improvements to existing documentation.
• Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
• Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.

Technical Skills Required :

Preferred Certifications :

Email ID-

Akansha Makhija, Amit Srivastava, Vipin Arora, Jitender Sharma, Amit Roy