Responsibilities –
Primary contact for the customer regarding technology discussions
Recognized as the escalation point for technical issues for the ECS customer landscape
Deep understanding of customer landscape and its interfaces
Understands the customer business, goals and challenges in order to suggest solutions / innovation
Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. I. T. critical situations) throughout their lifecycle within ECS
Primary technical point of contact for Client Delivery Manager (CDM)
Identifies and positions services that deliver value to the customer from the existing ECS portfolio
TSM will visit customers on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)
Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4 HANA conversion)
Works with CDM, PL,
Tsm • Nashik, Maharashtra, India