Enterprise Client Success Architect

About Us :

CultureMonkey is a fast-growing HR Tech SaaS company, helping organizations across 100+ countries build great workplace cultures. We are recognized for our innovative approach, leveraging employee engagement surveys and AI-powered insights to drive transformation in companies.

At CultureMonkey, we value simplicity, efficiency, and results, and our company culture reflects that : fast-paced, collaborative, and deeply focused on delivering real impact to our clients.

What We’re Looking For :

We seek a seasoned CS professional who embodies strategic insight, analytical acumen, business savvy, and operational excellence. Our ideal candidate will possess :

• Experience : 7-10 years of overall experience with at least 5 years in a CS role, preferably in SaaS / HR Tech.
• Balanced Skill Set : A combination of strategic insight, analytical capability, business acumen, operational efficiency, effective communication and collaboration skills.
• Process Expertise : Proficiency in systematic organization and delivering high-quality customer excellence.
• Data-Driven Approach : Expertise in applying data-oriented methods, adjusting parameters as needed and demonstrating powerful execution abilities.
• Stakeholder Management : Proven experience in handling various stakeholders, identifying key customers and collaborating with multiple teams.
• Technical Proficiency : Strong knowledge of relevant CS tools and technologies is a significant advantage.
• Empathy and Relationship Building : A customer-centric mindset with exceptional relationship-building skills.

Your Role and Responsibilities :

As an Enterprise CSM, you will be working on customer engagement efforts, playing a pivotal role in driving success and satisfaction. Your responsibilities will include :

Be an important part of an employee-first org that walks the talk when it comes to building culture.

Check out Life @ CultureMonkey here - https : / / www.Culturemonkey.Io / life-at-culturemonkey /