Field Services Technician II

Field Services Technician- II

Overview

The Field Service Technician plays a pivotal role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction. They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.

Scope

• Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.
• Oversee service delivery across a set of client sites, buildings, or specific customer areas (SCAs), monitoring key performance indicators (KPIs) like Service Level Agreements (SLAs) and quality metrics.
• Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.
• At single-person sites, where there is not a team of technicians and the Field Services Technician is the sole resource, the technician is automatically designated as an L1 Field Services Technician- II.

Primary Responsibilities

Required Qualifications / Skills

Preferred Qualifications

Other Requirements

Health & Safety Requirements

Must conduct work activities in accordance with all applicable Environmental, Health & Safety regulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times.

Skills Required

Mac Os X