Integrated Incident Manager

Job Title : ITSM Manager

Location : Kochi / Trivandrum | Position Type : Full-Time

Job Summary :

We are looking for an experienced ITSM Manager to lead Incident Management , Major Incident Management , Problem Management , and Availability Management across the enterprise. The role ensures service restoration, operational stability, and continuous service improvement through effective leadership and process governance.

Key Responsibilities :

• Manage the Incident Management process and ensure SLA / OLA compliance.
• Lead P1 / P2 Major Incidents , coordinate resolver teams, and communicate with stakeholders.
• Drive Problem Management with root cause analysis and preventive actions.
• Monitor and report on service availability and performance metrics.
• Collaborate with Change and Release teams to prevent recurring issues.
• Generate reports, maintain dashboards, and support audits.
• Mentor junior team members and promote knowledge sharing.

Skills & Experience :

Interested candidates can share their CV to cv.hr@evokhr.com .